Frequently Asked Questions

Our platform allows you to find courses in different racket sports all over the world. You can browse the offers, compare the details of the courses and contact the clubs, coaches or tour operators directly for more information and to make your reservation.

Racket Trip offers you training courses in many different racket sports, including: tennis, padel, table tennis, badminton, squash, pickleball and even beach tennis.

We offer courses suitable for all ages and all levels of practice: from discovery to improvement. Use our advanced search filters to find the internship that best meets your expectations.


https://racket-trip.com/fr/courses

Our customer service is available to you by email at the following address:

  • info@racket-trip.com

You can contact professionals directly on the Racket Trip platform. To do this, go to the directory tab which lists all the professionals present on the platform then access its professional page. There you will find their contact details as well as a “Contact” button.


https://racket-trip.com/fr/directory

Once connected to your account, go to the “My reservations” page, you will then find all your reservations whether they are pending, upcoming or already made. You can then select “see summary” to have a summary of your reservation or “see course” to access all the information on the course.


https://racket-trip.com/fr/trainee/my-bookings

You can generally book an internship for a group of people, depending on the professional's availability. You can contact the club, coach or tour operator directly for information on group bookings.

The means of payment is determined by the professional when validating the internship.

The options are:

1) Secure online payment by credit card : if the professional offers this option, you can validate the reservation of a course via an online card payment.


2) Other means of payment: they are defined directly by the professional and can therefore take different forms such as direct payment to the professional. Once you have booked your course and the professional has validated it, they can send you a payment link by email or via chat on Racket Trip. You can then pay for your reservation conveniently and securely by following this link.


If the professional allows it, you can pay for your reservation in person.


We would like to point out that the cancellation and refund conditions are determined directly by the professionals.

When you book an internship via our platform, it is your responsibility to read the cancellation and refund conditions of the professional concerned. We encourage you to contact them to obtain all the necessary information on this subject before finalizing your reservation.

At the end of your internship, you have the possibility to leave a note as well as a comment to share your experience and give your opinion on the professional who supervised the internship. Here is the procedure to follow :

 

·       Receiving the email: One day after the end of your internship, you will receive an email from us. This email will contain a direct link inviting you to rate the internship and write a review.

 

·       Access to the comment form: Click on the link provided in the email. You will be redirected to an online form on our website.

 

·       Filling out the form: In this form, you can give the professional a rating on a scale of 1 to 5 stars regarding the organization and teaching during your stay. You will also have the opportunity to write a detailed comment about your experience.


Link to tutorial: https://racket-trip.com/fr/tutorials/read/laisser-une-note-et-un-commentaire